More Than Just
a Gift

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How Customers are Using Penny Stones

CMD GIFTS RETURN POLICY

Products purchased from a retail store should be returned directly to the store.
You may return a purchase you made on our website if it is in saleable condition (unused and in its original packaging). We'll issue you a refund of the merchandise cost, less shipping, within 30 days of the date you purchased from us.

In order to receive a refund, please follow these instructions:

  1. Call or email customer service for a return authorization at CustomerService@pennystones.com or by calling 330-998-2509.
    Returns will not be accepted without a Return Authorization number.
  2. Send the product back to us, with the return authorization number marked clearly on the box. Send all returns to:
    Bernie & Ernie
    CMD Gifts/VGS
    2239 E 55th Street
    CLEVELAND, OH 44103
  3. You can expect a refund to your credit card within 21 days of our receiving your return. For shipping costs associated with the return of a defective product (s), we will refund shipping costs if indicated in the package. For shipping costs associated with non-defective product(s), customer will pay the cost of shipping and this will be deducted from your refund.
  4. For exchanges: Unfortunately, at this time, we do not offer direct exchanges. If you wish to exchange a product you will need to return the undesired product for a full refund and make your new purchases at www.pennystones.com.

How To Contact Us

If you have questions about this return policy, or the privacy practices of this site, please contact us via our contact page.